Perth solar and battery warranty support
Solar and Battery Warranties Perth
Australis Solar warranties include a 5-year workmanship warranty for installation work completed by our team. Solar panels, inverters, batteries, EV chargers and other equipment are covered by the applicable manufacturer warranties shown in your proposal and product documentation. Our Perth-based team helps identify whether an issue relates to installation, equipment, monitoring or another system condition, then explains the appropriate support pathway. Australian Consumer Law rights apply separately and cannot be excluded.
Different protections have different purposes
Understanding solar warranties
A solar or battery system can have several forms of protection operating at the same time. The correct pathway depends on what has failed, who supplied or installed it, the product terms and the cause of the issue.
Workmanship warranty
This relates to covered installation workmanship completed by Australis Solar. Australis Solar provides a 5-year workmanship warranty from the installation date, subject to the applicable contract and warranty terms.
Manufacturer product warranty
Product warranties are issued for specific solar panels, inverters, batteries, chargers and associated equipment. The duration, remedy, registration requirements and exclusions vary by manufacturer and model.
Performance warranty
A solar panel performance warranty relates to the panel’s warranted output degradation under the manufacturer’s stated conditions. It does not guarantee a particular annual generation figure, electricity bill or financial saving.
Consumer guarantees
Australian Consumer Law protections are separate from written warranties. They cannot be excluded and may remain relevant after a voluntary or manufacturer warranty period has ended, depending on the circumstances.
Provide useful information before attendance
How the warranty support process works
A fault message or reduction in output does not automatically identify the cause. Providing clear system information helps Australis Solar determine whether the likely pathway is remote support, fault diagnosis, manufacturer assessment, repair, maintenance or paid upgrade work.
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Submit the issue
Describe what the system is doing and provide any available fault codes, photographs, monitoring information and customer records.
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Initial technical review
Australis Solar reviews the available information to identify the equipment, likely fault category and appropriate first step.
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Confirm the support pathway
We explain whether the matter appears to involve workmanship, manufacturer support, monitoring, maintenance, external damage or another service requirement.
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Diagnosis or manufacturer assessment
Remote checks, electrical testing, a site visit or manufacturer evidence may be required before coverage and the appropriate remedy can be confirmed.
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Repair, replacement or recommendation
Where coverage applies, the appropriate warranty pathway is followed. Where it does not, any recommended paid repair, replacement, maintenance or system upgrade is explained before it proceeds.
Coverage depends on the identified cause
What solar warranties usually cover
Warranty coverage cannot be confirmed from the symptom alone. The applicable contract, manufacturer terms, product age, installation history and diagnosis must be considered together.
Potential covered pathways
- A covered issue caused by installation workmanship completed by Australis Solar
- A manufacturing defect covered by the exact product warranty
- A qualifying solar panel performance issue assessed under the manufacturer’s test conditions
- Repair or replacement remedies available under the applicable manufacturer process
- Remedies that apply under Australian Consumer Law
Issues that may require another pathway
- Storm, fire, flood, impact, pest or accidental damage
- Roof leaks or building defects not caused by the covered installation
- Unauthorised modification, relocation or third-party electrical work
- Internet, router, mobile network or third-party application problems
- Dirt, new shading, vegetation or normal seasonal production changes
- Grid outages, voltage events or changed network operating conditions
- Normal product degradation within the manufacturer’s stated limits
- Equipment outside its applicable terms or supported operating conditions
Coverage follows the selected equipment
Product warranties by system component
Australis Solar designs systems using selected solar, battery, backup and EV charging equipment. The accepted proposal should identify the exact products and applicable warranty information for the installation.
Solar panel warranties
Solar panels commonly have separate product and linear performance terms. Coverage periods and test requirements vary by manufacturer and model.
A performance warranty relates to panel output degradation. It does not guarantee household consumption, export income, annual production or electricity-bill savings.
Inverter and controller warranties
Inverter warranty terms can depend on the model, registration, installation date, operating conditions and manufacturer process.
Loss of monitoring does not necessarily mean the inverter has failed. Internet connectivity, account access, meter communication and third-party services may need to be checked separately.
Solar battery warranties
Battery warranties may use combinations of years, operating cycles, energy throughput, usable capacity or retained-capacity conditions.
Battery warranty coverage does not guarantee unlimited backup power. Available outage support depends on system design, battery charge, inverter output, phase configuration and connected loads.
Backup and EV charger warranties
Gateways, backup controllers, EV chargers, meters and other equipment have their own manufacturer terms and compatibility requirements.
Vehicle faults, internet services, third-party platforms, grid outages and circuits outside the installed backup design may require a different technical or service pathway.
Local installation accountability
Workmanship warranties from Australis Solar
Australis Solar provides a 5-year workmanship warranty from the installation date for covered installation workmanship completed by our team. This operates alongside the applicable manufacturer warranties and the customer’s rights under Australian Consumer Law.
Australis Solar is a Perth-based, WA-owned solar company operating since 2008. Our accredited in-house installers and licensed electricians design, install and maintain solar, battery storage, blackout backup and EV charging systems across metropolitan Perth.
Because we work across system design, electrical installation, commissioning, maintenance and upgrades, we can examine the complete system rather than assuming every fault is caused by a single product.
In-house installation
Installation quality remains connected to the local Australis Solar team rather than being treated as a separate sales-only service.
Licensed electrical work
Electrical assessment, repair and replacement work is completed within the appropriate WA electrical licensing requirements.
System-level diagnosis
We consider the panels, inverter, battery, monitoring, switchboard, electrical supply and reported operating conditions together.
Practical recommendations
Where warranty coverage does not apply, the repair, maintenance, replacement or upgrade options are explained before paid work proceeds.
Written warranties are not the only protection
Warranties and Australian Consumer Law
Manufacturer and workmanship warranties are additional promises. Australian Consumer Law also provides automatic consumer guarantees that cannot be excluded by a contract or warranty document.
Consumer guarantees
Consumer guarantees are separate from voluntary and manufacturer warranties. Depending on the circumstances, legal rights may remain relevant after a written warranty period has ended.
Customers should generally contact the business that supplied the product or service first. The appropriate remedy depends on the nature of the problem, the relevant guarantee and whether the failure is major or minor.
This webpage provides general information and is not legal advice.
Western Australian electrical requirements
Solar, battery, backup and EV charging systems can involve regulated electrical installation work. Applicable work must be completed under the required WA electrical licensing arrangements.
An Electrical Safety Certificate is required for applicable electrical installation work. Warranty work does not remove the need for safe access, electrical testing, compliant replacement equipment or required network processes.
Local advice beyond the initial installation
Why choose Australis Solar for warranty support?
The right response is not always an immediate product replacement. Australis Solar assesses the reported issue, existing design and current system condition before recommending a warranty, repair, maintenance or upgrade pathway.
Perth-based since 2008
Australis Solar is WA-owned and provides local solar, battery, backup, EV charging and system support across metropolitan Perth.
In-house technical capability
Accredited in-house installers and licensed electricians support system assessment, installation, fault diagnosis and compliant electrical work.
Complete-system assessment
We consider the solar array, inverter, battery, backup hardware, monitoring, switchboard, electrical supply and household operating conditions.
Future-focused recommendations
Advice can also consider inverter replacement, battery compatibility, selected backup circuits, solar expansion and future EV charging goals.
Warranty help for Perth system owners
Australis Solar supports its installed systems across the Perth metropolitan area. We can also assess many systems installed by other providers as a paid service, subject to safe access, compatibility, documentation, manufacturer support and parts availability.
Straight answers for Perth customers
Solar warranties FAQs
These general answers help explain the likely support pathway. The accepted proposal, contract, product documents, diagnosis and Australian Consumer Law determine the outcome of an individual matter.
What warranties does Australis Solar provide?
Australis Solar provides a 5-year workmanship warranty for installation work completed by our team. Solar panels, inverters, batteries, EV chargers and other equipment are covered by the applicable manufacturer warranties listed in the proposal, product documents or warranty terms. Australian Consumer Law rights apply separately.
How long is the Australis Solar workmanship warranty?
The Australis Solar workmanship warranty is 5 years from the installation date for covered installation workmanship completed by Australis Solar. The contract and warranty terms should be checked for the exact scope, conditions and exclusions.
Are solar panel product and performance warranties the same?
No. A product warranty generally relates to defects in the panel, while a performance warranty relates to the panel’s warranted output over time under the manufacturer’s stated conditions. A performance warranty does not guarantee a particular electricity bill, annual generation figure or financial saving.
How do I request warranty support?
Submit the property address, customer or job details, equipment brand and model, a description of the issue, fault codes, photos and monitoring screenshots where available. Australis Solar will review the information and explain whether the next step is remote support, site diagnosis, manufacturer assessment, repair or another service pathway.
Will every warranty enquiry be repaired free of charge?
No. Covered warranty work is handled under the applicable warranty or consumer law pathway, but diagnosis, access, labour, freight or replacement costs may apply where the issue is outside coverage, caused by external damage, relates to third-party equipment or no covered fault is identified. Any proposed paid work should be explained before it proceeds.
Can Australis Solar help with a system installed by another company?
Australis Solar can assess many systems installed by other companies, subject to safe access, system condition, product compatibility, available documentation, manufacturer support and replacement-part availability. This is normally a paid service assessment rather than an Australis Solar workmanship warranty claim.
Do Australian Consumer Law rights continue after a written warranty ends?
Consumer guarantees are separate from voluntary or manufacturer warranties and cannot be excluded. Depending on the circumstances, consumer rights may continue after a written warranty period has ended. Customers should contact the supplier first and refer to current ACCC guidance for general information.
Does a battery warranty guarantee blackout backup?
No. A battery warranty relates to the manufacturer’s stated product, capacity or performance terms. Blackout support depends on the complete system design, including compatible inverter and battery equipment, gateway or switching hardware, available battery charge, phase configuration and the circuits and loads selected for backup.
Get clear advice about your system
Request solar or battery warranty support
Tell Australis Solar what the system is doing and provide any available job details, fault codes, product information, photographs or monitoring screenshots. Our Perth team will review the information and explain the most appropriate warranty, diagnostic, repair or service pathway.
Warranty coverage is confirmed after the system, product documentation and cause of the issue have been assessed. Any proposed paid work will be explained before it proceeds.