Solar Service and Support Perth
Australis Solar provides service and support for solar panels, inverters, batteries, monitoring systems, blackout backup and EV chargers across Perth. Our WA-owned company has operated since 2008, with accredited in-house solar installers and licensed electricians who assess faults, maintenance requirements, warranty issues and practical upgrades for Australis Solar systems and systems installed by other providers.
- Perth-based since 2008
- WA-owned company
- In-house electricians
- Residential and commercial
Choose the Right Service and Support
Start with the option that best matches the issue. Providing the equipment brand, model, fault code, photos and recent monitoring screenshots helps our team review the request before arranging the next step.
Service and Support for Solar Faults
For inverter error codes, system shutdowns, repeated tripping, low or zero production, damaged components, monitoring faults and other system concerns.
Request fault supportService and Support for Panel Maintenance
Professional panel cleaning, visual checks and solar system maintenance for Perth homes, businesses, strata properties and managed sites.
View maintenance servicesService and Support for Inverter Upgrades
Assessment of failed or ageing inverters, existing panels, switchboards, metering and whether battery storage or EV charging should be considered at the same time.
Explore solar upgradesService and Support for Batteries and EV Charging
Help with battery faults, monitoring, charging behaviour, backup circuits, EV charger integration and practical expansion options where the existing equipment supports them.
Contact our teamWho Our Service and Support Is For
Our service is available to Perth homeowners, businesses, strata managers and property managers with an existing solar, battery or EV charging system.
We can assist whether Australis Solar completed the original installation or another provider installed it, subject to equipment access, parts availability, the system’s condition and the work required.
The objective is to identify whether the problem is caused by maintenance, equipment failure, monitoring, electrical work, warranty coverage or a system that no longer matches the property’s usage.
Common reasons to contact Australis Solar
- An inverter showing an error code or no lights
- Solar production falling unexpectedly
- The monitoring app no longer updating
- A breaker or safety switch repeatedly tripping
- Storm, bird, pest or physical damage
- An ageing inverter requiring assessment
- Panels needing professional cleaning
- A battery not operating as expected
- An EV charger communication or charging issue
- A system that no longer suits household usage
- Plans to add battery storage or backup
- Preparing the property for future EV charging
What We Assess During Solar Service and Support
The assessment depends on the reported issue and the type of equipment installed. Where relevant, our team reviews the following information and components.
This assessment helps separate a simple monitoring problem from an electrical fault, equipment failure, maintenance requirement or broader system design limitation.
How the Service and Support Process Works
Complete information helps us triage the request correctly, identify likely equipment requirements and reduce unnecessary visits.
Send the system details
Provide the property address, equipment brand, model, fault code, photos and monitoring screenshots where available.
Initial technical review
We determine whether more information is needed, remote guidance may help or the system requires an on-site assessment.
Scope and pricing
Where a chargeable visit is required, we explain the likely scope, diagnostic charges and known exclusions before scheduling.
Inspection and diagnosis
An appropriately qualified team member assesses the relevant equipment, electrical components, monitoring and system performance.
Repair or recommendation
We complete authorised work where practical or explain the findings, replacement options and further work required.
Testing and handover
Completed work is tested and we explain the outcome, monitoring changes and any appropriate maintenance or upgrade recommendations.
Include clear photos of the inverter, battery, switchboard and any displayed fault code when submitting your request.
Send System DetailsService, Warranty or Upgrade?
Not every system issue follows the same pathway. The initial review helps identify whether the next step is maintenance, a chargeable repair, a warranty assessment or a broader system upgrade.
Workmanship concerns
Where Australis Solar completed the installation, we review the installation date, reported issue and the workmanship warranty terms that apply to the work.
Product warranty claims
Product warranties vary. A claim may require serial numbers, monitoring records, electrical testing, photographs or manufacturer approval before replacement equipment is supplied.
Systems installed by another company
We can assess many third-party systems. Existing defects, unavailable parts, equipment access and non-compliant work may affect the final scope and cost.
Ageing or undersized systems
Where repair offers poor value or the system no longer matches your usage, we can compare replacement, upgrade, battery, backup and EV-ready options.
Why Choose Australis Solar for Service and Support?
Australis Solar is a Perth-based, WA-owned solar company operating since 2008. Our service capability is backed by accredited in-house solar installers and licensed electricians who understand how the complete energy system works together.
Perth-based experience
We work across Perth and understand local network requirements, roof conditions, coastal environments, metering and common system configurations.
One team for the complete system
We can assess the array, inverter, battery, backup equipment, switchboard, monitoring and EV charger rather than treating each component in isolation.
Practical recommendations
Advice is based on the actual fault, equipment condition, Synergy bill, energy usage and future goals rather than a generic replacement package.
Clear scope before work
We explain what can be reviewed remotely, what requires diagnosis and where additional parts, roof access or electrical work may be required.
Support beyond the original installation
Australis customers receive continuity from their original provider, while owners of systems installed by other companies can still request an assessment.
Helpful Solar Safety and Consumer Information
Solar equipment includes live electrical components, including cabling that may remain energised while panels are exposed to daylight. Maintenance, testing and electrical repairs should be completed by appropriately qualified people.
Service and Support FAQs
Answers to common questions about solar faults, panel maintenance, inverter replacement, batteries and warranty assessments in Perth.
Does Australis Solar service systems installed by another company?
Yes. We can assess many solar, inverter, battery and monitoring systems installed by other providers. Manufacturer portal access, parts availability, system condition and existing compliance issues may affect what can be repaired and the final cost.
What information should I send before booking?
Send the property address, inverter or battery brand and model, fault code, photographs of the equipment and switchboard, monitoring screenshots, when the issue started and any recent electrical, equipment or internet changes.
Can a solar fault be diagnosed remotely?
Some monitoring, communication and settings issues can be identified from fault codes, photographs or portal data. Electrical faults, intermittent problems and physical damage usually require an on-site assessment.
Do you provide professional solar panel cleaning?
Yes. Australis Solar provides professional panel cleaning and maintenance across Perth. Cleaning requirements depend on roof access, panel condition, local dust, salt exposure, birds, nearby trees and visible soiling.
Can you help with an inverter that has stopped working?
Yes. We can assess the reported error, system age, panel configuration, electrical condition, warranty position and suitable replacement options. Any replacement inverter must be compatible with the existing array and applicable WA requirements.
What happens if the fault is covered by warranty?
We first identify whether the issue relates to workmanship or a product. Manufacturer claims may require testing, serial numbers, supporting evidence and approval. Labour, access equipment, freight or ancillary work may not always be included, depending on the applicable warranty terms.
Can you assess adding a battery or blackout backup?
Yes. Where relevant, we assess the existing solar system, inverter, switchboard, battery location, energy usage, required backup circuits and future EV plans. Battery capacity and backup capability must be designed around actual usage and equipment power limits.
How quickly can Australis Solar attend?
Timing depends on the property location, urgency, technician availability, roof access, equipment and parts. Sending complete details first helps us correctly triage the request and prepare for the likely work.
Need Solar Service and Support in Perth?
Send us the equipment details, fault code, photographs and monitoring screenshots. Australis Solar will review the information and recommend the appropriate next step, whether that is remote guidance, inspection, maintenance, repair, warranty assessment or a system upgrade.